Legal

Terms & Conditions

Please read these terms and conditions carefully before using our service.

1. Acceptance of Terms

By accessing and using Ayla's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Use License

Permission is granted to temporarily download one copy of the materials on Ayla's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials
  • use the materials for any commercial purpose or for any public display
  • attempt to reverse engineer any software contained on the website
  • remove any copyright or other proprietary notations from the materials

3. Booking and Payment

When you make a booking through Ayla, you agree to pay all charges incurred by you or any users of your account and credit card at the prices in effect when such charges are incurred.

  • All payments are processed securely through our payment partners
  • Prices are subject to change without notice
  • Cancellation policies vary by property and are clearly stated in each listing
  • Service fees are non-refundable except as required by law

4. User Conduct

You agree to use Ayla's services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Submit false or misleading information
  • Interfere with or disrupt the service or servers
  • Attempt to gain unauthorized access to any part of the service

5. Host Responsibilities

If you choose to list your property on Ayla, you agree to:

  • Provide accurate and complete information about your property
  • Maintain your property in a safe and habitable condition
  • Comply with all applicable laws and regulations
  • Honor confirmed bookings and provide agreed-upon services
  • Respond to guest inquiries in a timely manner

6. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our service. By using our service, you agree to the collection and use of information in accordance with our Privacy Policy.

7. Limitation of Liability

Ayla shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the service.

8. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through our website. Your continued use of the service after such modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

Ayla Legal Team

Email: info@aylahh.ae

Address: 311 Hamdan Bin Mohammed St - Al Hisn - W2 - Abu Dhabi

Last updated: 8/28/2025